Frequently asked questions
What is your refund policy?
At CraftingTalesCo., each item is carefully inspected and packaged prior to shipping. Due to the handmade nature of each piece, please allow for slight variations between items.
We do not accept returns and exchanges unless there was a mistake on our end.
If you have any questions or problems with your order, please email us at: email@example.com
How are packages shipped?
When will my order ship?
Turnaround times are listed in the description box of each item. These times do not include weekends or holidays. Please note any orders purchased with the anticipation of being a gift for a specific holiday should be purchased a minimum for 7 business days before the holiday, anything ordered closer to a holiday is not guarenteed to make it on time.
Where do I send logo file for logo shadow box?
Please email high quality (perferably png or jpg version) to firstname.lastname@example.org. Please ensure that logo is at least 300 dpi. If logo file is not usable you will be notified via email with alternative options.