FAQs

Frequently asked questions

What is your refund policy?


At CraftingTalesCo., each item is carefully inspected and packaged prior to shipping. Due to the handmade nature of each piece, please allow for slight variations between items.
We do not accept returns and exchanges unless there was a mistake on our end.

If you have any questions or problems with your order, please email us at: hello@craftingtalesco.com




How are packages shipped?


We send all packages through USPS. Your tracking number will be provided via email once order the tracking label is created. USPS is a separate entities from Crafting Tales Company. We are not responsible for how USPS handles packages after shipping. If a package is delayed or lost, please follow up with USPS using your assigned tracking number. If a mail theft is suspected after delivery, please file a police report. If a package is returned to us because incorrect address, the customer is responsible for cost of a second, corrected shipping label.




When will my order ship?


Turnaround times are listed in the description box of each item. These times do not include weekends or holidays. Please note any orders purchased with the anticipation of being a gift for a specific holiday should be purchased a minimum for 7 business days before the holiday, anything ordered closer to a holiday is not guarenteed to make it on time.




Where do I send logo file for logo shadow box?


Please email high quality (perferably png or jpg version) to hello@craftingtalesco.com. Please ensure that logo is at least 300 dpi. If logo file is not usable you will be notified via email with alternative options.